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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

winda woodall

September 11, 2023

5  out of  5 rating by winda woodall
"I have no complaints only good things. Everyone I've come in contact with or talked to were very welcoming and courteous. This is the first Insurance Company that has showed interest/understanding in their Customers. Keep it going. Thank You."

Johnny Pounds

August 29, 2023

5  out of  5 rating by Johnny Pounds
"I’m proud to call BriJette my State Farm Agent! She and her staff are very knowledgeable, professional and they have helped me setup a number of policies for myself and family."

Daniel k

August 17, 2023

5  out of  5 rating by Daniel k
"I’ve never had better customer service at any other car insurance place before. They really know how to talk to their customers and helped me understand when I was confused without making me feel silly, they are always willing to explain anything multiple times and truly go above and beyond! I will always recommend them"

Cassie Broome

August 11, 2023

1  out of  5 rating by Cassie Broome
"Never answered the phone.or emails when I had questions about different policies.They also did not remove a condominium policy that I repeatedly told them that I was no longer under contract for that particular property.I told Vanessa and Natasha..who work at her office multiple times beginning of this year and she never did remove the property address.after I terminated the contract..I never lived at the property either..I had also increased my life insurance policy after purchasing my house a few months later and I was notified by someone at her office that my life insurance policy increase was approved.However on today,I received a letter saying that I did not take/refused the policy increase and it was reverted back to the previous life policy and I am back to the lesser amount instead.I’m guessing her office dropped the ball on that documentation as well and did not send in the signed documents by me to the underwriter that I had emailed back to my agents office.If you want poor communication and poor customer service then I highly recommend them for that.I changed agents and will probably change insurance companies if this continues."

Adrian Thompson

August 10, 2023

5  out of  5 rating by Adrian Thompson
"I love the office staff. They are always very pleasant."

Morgan Williams

July 12, 2023

5  out of  5 rating by Morgan Williams
"Super fast and helpful! Everything was straight to the point and easy to understand!"

G. S. Odongo

July 7, 2023

5  out of  5 rating by G. S. Odongo
"Always very friendly people to talk with. Treats customers with utmost excellent hospitality."

Josh Arnold

July 5, 2023

5  out of  5 rating by Josh Arnold
"Great Customer Service!!"

Lisa Bankston

April 10, 2023

5  out of  5 rating by Lisa Bankston
"Vanessa Lowe was amazing! Her manager and her got me the right coverage I need with the premium I wanted. Vanessa worked hard on getting me set up with State Farm, she made it so easy for me. I definitely recommend her and their office! They are some amazing ladies! Thank you Vanessa for everything!"

Jennie Gomez

April 10, 2023

5  out of  5 rating by Jennie Gomez
"Vanessa was absolutely wonderful. She has great customer service, extremely knowledgeable and helped me get affordable auto insurance. I am very pleased with her service."

Q Knight

April 5, 2023

5  out of  5 rating by Q Knight
"I’ve had the most amazing experience with the Ortiz Agency!! BriJette and Ms. Kim , the whole staff really are so helpful, knowledgeable and they make sure all my assets are well protected !! I recommended this business 10 fold!"

Dino Hernandez

April 4, 2023

5  out of  5 rating by Dino Hernandez
"Great agents and customer service support. Vanessa is one of the best"

Jealous B-Smokin

March 27, 2023

5  out of  5 rating by Jealous B-Smokin
"One.. she’s on point with making sure you’re getting what you need and deserve for your money. And she VERY RESPONSIVE ‼️"

Osei Kweku

March 10, 2023

5  out of  5 rating by Osei Kweku
"BriJette Is an amazing agent with a phenomenal staff!! They are on it and the customer service is top-notch. I’m thankful for the referral!!"

Tim S

March 9, 2023

5  out of  5 rating by Tim S
"Wonderful everybody there treats with respect and care about everyone who deals with state forms, and a wonderful receptionist and wonderful staffing"

Yasmin Mosby

March 9, 2023

5  out of  5 rating by Yasmin Mosby
"BriJette was so helpful and knowledgeable about life insurance. She setup a policy for my husband and made the process really quick and smooth. I typically do everything online but she made completing over the phone hassle free."

Harriett Alexander

March 6, 2023

5  out of  5 rating by Harriett Alexander
"Ms. Kim is awesome and always give excellent customer service, thanks for all you do!"

anthey brown

March 1, 2023

5  out of  5 rating by anthey brown
"Really good service!"

Shameika Gipson

March 1, 2023

5  out of  5 rating by Shameika Gipson
"Ms. Ortiz is the best. She works with me and never lets me forget my payment due date. She always answer any questions that I may have rather it’s Via phone, text or email! Will strongly recommend 🥰"


February 23, 2023

5  out of  5 rating by V C
"Mrs, Kim is Very Kind very polite and Professional Thank you"

Nick Howard

February 23, 2023

5  out of  5 rating by Nick Howard
"I’ve been with StateFarm for maybe almost 10 years. And I hear all the time how others have a bad experience or horrible claims experiences with them. Well out of all my time with StateFarm, I’ve never had bad claim experiences or bad costumer service experience When I need them like a good neighbor they are there! I’ve had a few agents since being with them and by far BriJette Ortiz and her staff are very friendly and informative and the best I’ve done business with. They listen and understand my concerns and do their best to help come to a resolution. Ms. Kim is very friendly and a great help when ever I’m in need. Y’all don’t sleep on StateFarm. In all my years I think I’ve filed 3 claims and have had them resolved in a timely manner and to my desire. Claims are easy, simple and very fast. As long as my rates don’t increase I will be a long time customer!"


February 23, 2023

5  out of  5 rating by Kenneth
"Just the most wonderful Agent ever 😍"

Tifinie Garrett

February 21, 2023

5  out of  5 rating by Tifinie Garrett
"Ms. Kim is amazing!! Everyone that I have spoken to has been so kind and helpful."

Katesha Box

February 21, 2023

5  out of  5 rating by Katesha Box
"The team here is great and very professional. Ms. Kim always makes me smile anytime I’m in communication with her and makes me feel like I’m apart of their State Farm family and I thank her and everyone else for that!"

monique best

February 16, 2023

5  out of  5 rating by monique best
"I love Statefarm and Ms Kim is the best"